About Clinical AI Scribe Tools

Last Updated: Apr 7, 2026

With your consent, Two Chairs may use Upheal, a Clinical AI Scribe tool. This tool listens to your session, automatically transcribes and summarizes the discussion, and generates the required clinical notes for your medical records. This allows your provider to spend more time focusing on your care and less time on paperwork. To make sure the notes are accurate, your licensed provider reviews every note before including it in your medical record. AI is never used to make decisions about your care or treatment. Your participation starts as soon as you agree and ends if you decide to opt-out.

This page explains how the Clinical AI Scribe tool works and how Two Chairs and Upheal protect your health information (PHI) and personal details (like your name and email). We follow all federal and state privacy laws, including HIPAA, to keep your data safe.

What information do we use and why?

With your permission, Two Chairs and Upheal process the following information:

  • Protected Health Information (PHI): The Clinical AI Scribe tool records health details and lifestyle habits discussed during sessions to create accurate clinical notes.
  • Personal Identifying Information (PII): Your name, contact info, gender, and date of birth are used to create and manage your profile.
  • Audio Recordings: Sessions are recorded only to create transcripts. Once the transcript is finished, the audio files are permanently deleted.
  • Transcripts: Transcripts of your sessions are used to create clinical notes. Once the note is created, the text files are permanently deleted.
  • Technical Usage Data: Anonymous data is studied to help improve the technology for Two Chairs and Upheal.
Note: Your provider may use Upheal's dictation tool to record their own observations after a session. This tool does not listen to live sessions and does not include your PHI. Use of the dictation tool does not require separate consent and may be used even if you decline use of the Clinical AI Scribe tool.

How long does Two Chairs and Upheal keep your data?

Two Chairs and Upheal try to retain as little data as possible. Because of this, audio recordings and transcripts are deleted as soon as clinical notes are finished. If a note cannot be created right away, the data may be stored securely for a short time until the process is complete.

What are your rights regarding your data?

To learn about your privacy rights, please read the Two Chairs Notice of Privacy Practices.

Where is your data processed?

Your information is processed within the United States by Two Chairs and its vendors including Upheal.

‍For more information on Upheal: upheal.io/privacy or support@upheal.io