We are currently an out-of-network provider, but that doesn't mean all is lost in the world of insurance reimbursement.
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Our dedicated team of Care Coordinators is available to answer any questions about starting and continuing care. You are welcome to utilize our complimentary benefits check service, where we look up the details of your insurance plan so you can understand your options.
As an out-of-network provider, it’s important to us that you are equipped with the information you need to make informed decisions, so we provide significant support and partnership throughout your care through Care Coordination. For starters, you can read this helpful article we wrote about the often confusing cost structure of therapy.
Here are the primary ways we can help you on your care journey:
Before (or after) starting care, we can walk you through the complicated out-of-network reimbursement process, and even look up the details of your insurance plan so you understand your options.
In many cases, we can submit claims directly to insurance companies on your behalf. We submit claims on a weekly basis, so without any extra steps on your end, you will receive reimbursement checks in the mail on a regular basis after you’ve met your deductible.*
It’s natural for questions to come up while you’re in therapy—from insurance to matching to appointment logistics, we’re here for you. You can contact us at (415) 202-5159, schedule a call, or email us at support@twochairs.com.
You may choose to enroll in our Insurance Support program at any time by emailing support@twochairs.com with a photo of the front and back of your insurance card, and we will be in touch.
*Sometimes, insurance companies don’t allow Two Chairs to submit claims on behalf of clients—in that case, Two Chairs partners closely with clients to support their claims submission process. Even when your claims are out of our hands, rest assured that our support for you is not. We are currently restricted from submitting out-of-network claims to Anthem Blue Cross, Care First, Independence Blue Cross, and affiliated plans due to insurance company policy changes related to COVID-19.
