Paying for therapy doesn’t have to be complicated

Our Care Coordination team makes it easy to get the most out of your insurance and benefits.

Pricing

In-Network

We’re currently in network with the following insurance plans in California and Washington:

Co-pays and deductibles for our services are based on your individual coverage. For detailed benefits information, please call the Member Services number on the back of your insurance card or click the link above.

If you have additional questions, contact our Care Coordination team at support@twochairs.com.

Out-of-Network

Our out-of-network pricing is available below:

  • Matching Appointment: $179*
    One time 45-minute video call with a licensed matching expert
  • Individual Therapy: $205**/session
    50-minute weekly or bi-weekly sessions

You may be eligible to have 60-80% of your costs covered by out-of-network benefits.

Contact our Care Coordination team at support@twochairs.com for your free benefits estimate.

*Matching Appointment pricing will increase to $260 effective 02/05/2023

**Individual Therapy session pricing will increase to $215 effective 02/05/2023

Our Insurance Partners

Two Chairs is proud to provide in-network therapy services for Kaiser Northern California and Washington members. If you are a Kaiser Northern California or Washington member, please speak with your primary care provider about getting a referral for therapy at Two Chairs or contact our Care Coordination team.

Insurance Support

We know that navigating insurance isn’t easy. These are just some of the ways our Care Coordination team can help.

Maximize your reimbursement

Did you know you may be eligible to have 60-80% of your cost covered by out-of-network benefits? We’ll look up the details of your insurance plan so you don’t miss out.

Get support with claims

Insurance can be complicated, but we’ll support you throughout the entire process and may even be able to submit out-of-network claims on your behalf.

Speak with our team

If you have any questions about insurance before or during your care at Two Chairs, our Care Coordination Team is available 5 days a week to help.

Get your free benefits estimate

Don't know where to begin with insurance? Email our Care Coordination team for answers to any questions about using your benefits for therapy at Two Chairs.

Matching Satisfaction Guarantee

If we can’t match you to a therapist that’s right for you and you choose not to engage in care at Two Chairs, we will refund the full cost of your matching appointment.

Here’s how it works

How do I know if I’m eligible for a refund?

To be eligible for a refund, you must have attended the matching appointment and been matched with a therapist. However, if you have been significantly delayed in receiving a match, or are unable to be matched based on your needs or preferences for care, you can also request a refund.

How do I request a refund?

Requests for refunds should be made through an email to support@twochairs.com and contain your name, your matching appointment date, and the reason for refund request that mentions or implies lack of satisfaction with the matching appointment and/or references the guarantee. Refund requests must be made within 2 weeks after the consult appointment.

When can I expect the refund I’ve requested?

Two Chairs will provide the refund through our payment processing platform (within 1 week after the refund is requested).

What if I’m unhappy after I’ve started care?

Refunds cannot be provided to clients who begin care. Clients who begin care and are dissatisfied after a first appointment can be rematched at no charge to the client; however, attended sessions will not be refunded. We want your experience with Two Chairs to be a meaningful step on your care journey, and we will make every effort to rematch you if you are dissatisfied after starting care.

Insurance FAQs

If you have more questions, our Care Team would love to help.

Will my insurance company cover my care with Two Chairs?

Two Chairs is an out-of-network provider with most insurance companies. This means that if you have a PPO plan, you may be eligible for reimbursement for a portion of the costs of care once you meet your out-of-network deductible. While we cannot guarantee reimbursement, our Care Coordination team ensures you are not alone in dealing with insurance companies. We’ll help you understand your benefits and we’ll do everything we can to support you through the process. Contact us at support@twochairs.com for more information about your specific plan.

How do I submit claims to my insurance company?

By providing us your most up-to-date insurance information in your Two Chairs profile, we’ll have everything we need to get started. In most cases we’ll be able to submit out-of-network claims on your behalf. If we cannot, our Care Coordination team will reach out and walk you through how to submit them yourself. Please reach out to support@twochairs.com for more information on the claims submission process.

How much money will I get back?

This depends on your specific insurance plan, out-of-network deductible, coinsurance rate, allowed amount, and the type of medical service you received. Here’s a resource to help you ask your insurance company the right questions: Making Sense of Out-of-Network Insurance Benefits. Reimbursement rates vary widely by zip code, insurance company, and plan type. Please reach out to support@twochairs.com for help understanding your out-of-network benefits, or schedule a call to discuss your plan with a Care Advisor.

How long will it take to get reimbursed?

On average, it can take anywhere from a few weeks to a few months for claims to be processed, but specific timelines depend on your insurance company and the complexity of your claim. Once the claim has been submitted, the best contact for a status update is your insurance company’s Member Services or your online insurance portal. Member Services phone number can be located on the back of your insurance card.

Can I use my HSA or FSA to pay for Two Chairs appointments?

Yes, you can! Two Chairs accepts FSA/HSA dollars as long as your FSA/HSA card is affiliated with a major credit card. If you would like to use your FSA/HSA card to pay for your care, please enter the payment information when you schedule your initial matching appointment or call us at 415-202-5159 and we can help get you set up. We can also provide you with any necessary paperwork to get reimbursed if your FSA/HSA account doesn’t have an associated debit card. A note that submitting receipts tends to be easier if you are also submitting your claims to your insurance company, and can ensure that you are making the most of your FSA/HSA benefits.

How is the insurance process different if I have Kaiser Permanente (KP) insurance?

Two Chairs receives a limited number of in-network referrals from KP Northern California and KP Washington each week. If you have active insurance coverage through either of these KP networks, you may be eligible to receive a referral to Two Chairs. With an active referral authorization to Two Chairs, your in-network benefits will apply to your Two Chairs sessions. This means you will pay your copay to Two Chairs, and we will handle the rest. Please note that at this time we do not accept referrals from KP Southern California or any other KP networks.

I received a referral from Kaiser Permanente (KP), what’s next?

It typically takes 3-5 days for your KP referral to process, at which point you will receive an email from our Care Coordination team with the link to book your matching appointment. If you have not received any outreach from Two Chairs within 5 business days of receiving your referral, please give us a call at 415-202-5159 and press 4. You can also email us as support@twochairs.com.

How can I get a Kaiser Permanente (KP) referral?

Two Chairs only accepts referrals from KP Northern California and KP Washington at this time.

  • If you have KP Northern California insurance, please talk to your Primary Care Provider about getting a referral to Two Chairs.
  • If you have KP Washington insurance, you can call the Mental Health Access Center at 206-630-1680 or 1-888-287-2680 for more information about getting a referral for therapy at Two Chairs.