The Two Chairs Care Team makes it easy to get the most out of your insurance and benefits.
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The first step in getting care
One time 45-minute video call with a licensed matching expert
Discuss your needs, goals, and preferences for therapy so we can make the best match
50-minute weekly or bi-weekly sessions
Meet your therapist virtually or in-person at a clinic near you
If your needs or goals change, we’ll match you with a new therapist at no cost
If we can’t match you to a therapist that’s right for you and you choose not to engage in care at Two Chairs, we will refund the full cost of your matching appointment.
To be eligible for a refund, you must have attended the matching appointment and been matched with a therapist. However, if you have been significantly delayed in receiving a match, or are unable to be matched based on your needs or preferences for care, you can also request a refund.
Requests for refunds should be made through an email to support@twochairs.com and contain your name, your matching appointment date, and the reason for refund request that mentions or implies lack of satisfaction with the matching appointment and/or references the guarantee. Refund requests must be made within 2 weeks after the consult appointment.
Two Chairs will provide the refund through our payment processing platform (within 1 week after the refund is requested).
Refunds cannot be provided to clients who begin care. Clients who begin care and are dissatisfied after a first appointment can be rematched at no charge to the client; however, attended sessions will not be refunded. We want your experience with Two Chairs to be a meaningful step on your care journey, and we will make every effort to rematch you if you are dissatisfied after starting care.
We know that navigating insurance isn’t easy. These are just some of the ways our Care Team can help.
Did you know you may be eligible to have 60-80% of your cost covered by out-of-network benefits? We’ll look up the details of your insurance plan so you don’t miss out.
Insurance can be complicated, but we’ll support you throughout the entire process and may even be able to submit out-of-network claims on your behalf.
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If you have any questions about insurance before or during your care at Two Chairs, our Care Team is available 5 days a week to help.
Don't know where to begin with insurance? Email our Care Team for answers to any questions about using your benefits for therapy at Two Chairs.
Two Chairs is proud to provide in-network therapy services for KP Northern California and Washington members. If you are a KP Northern California or Washington member, please speak with your primary care provider about getting a referral for therapy at Two Chairs or contact our Care Team.
If you have more questions, our Care Team would love to help.
Two Chairs is an out-of-network provider with most insurance companies. This means that if you have a PPO plan, you may be eligible for reimbursement for a portion of the costs of care once you meet your out-of-network deductible. While we cannot guarantee reimbursement, our Care Team ensures you are not alone in dealing with insurance companies. We’ll help you understand your benefits and we’ll do everything we can to support you through the process. Contact us at support@twochairs.com for more information about your specific plan.
By providing us your most up-to-date insurance information in your Two Chairs profile, we’ll have everything we need to get started. In most cases we’ll be able to submit out-of-network claims on your behalf. If we cannot, our Care Team will reach out and walk you through how to submit them yourself. Please reach out to support@twochairs.com for more information on the claims submission process.
This depends on your specific insurance plan, out-of-network deductible, coinsurance rate, allowed amount, and the type of medical service you received. Here’s a resource to help you ask your insurance company the right questions: Making Sense of Out-of-Network Insurance Benefits. Reimbursement rates vary widely by zip code, insurance company, and plan type. Please reach out to support@twochairs.com for help understanding your out-of-network benefits, or schedule a call to discuss your plan with a Care Advisor.
On average, it can take anywhere from a few weeks to a few months for claims to be processed, but specific timelines depend on your insurance company and the complexity of your claim. Once the claim has been submitted, the best contact for a status update is your insurance company’s Member Services or your online insurance portal. Member Services phone number can be located on the back of your insurance card.
Yes, you can! Two Chairs accepts FSA/HSA dollars as long as your FSA/HSA card is affiliated with a major credit card. If you would like to use your FSA/HSA card to pay for your care, please enter the payment information when you schedule your initial matching appointment or call us at (415) 202-5159 and we can help get you set up. We can also provide you with any necessary paperwork to get reimbursed if your FSA/HSA account doesn’t have an associated debit card. A note that submitting receipts tends to be easier if you are also submitting your claims to your insurance company, and can ensure that you are making the most of your FSA/HSA benefits.
Two Chairs receives a limited number of in-network referrals from KP Northern California and KP Washington each week. If you have active insurance coverage through either of these KP networks, you may be eligible to receive a referral to Two Chairs. With an active referral authorization to Two Chairs, your in-network benefits will apply to your Two Chairs sessions. This means you will pay your copay to Two Chairs, and we will handle the rest. Please note that at this time we do not accept referrals from KP Southern California or any other KP networks.
It typically takes 3-5 days for your KP referral to process, at which point you will receive an email from our Care Team with the link to book your matching appointment. If you have not received any outreach from Two Chairs within 5 business days of receiving your referral, please give us a call at (415) 202-5159 and press 4. You can also email us as support@twochairs.com.
Two Chairs only accepts referrals from KP Northern California and KP Washington at this time.
We are building a world where everyone has access to exceptional mental health care.
We currently provide therapy in-person and virtually in California and Washington.
