If we can’t match you to a therapist that’s right for you and you choose not to engage in care at Two Chairs, we will refund the full cost of your matching appointment.
To be eligible for a refund, you must have attended the matching appointment and been matched with a therapist. However, if you have been significantly delayed in receiving a match, or are unable to be matched based on your needs or preferences for care, you can also request a refund.
Requests for refunds should be made through an email to firstname.lastname@example.org and contain your name, your matching appointment date, and the reason for refund request that mentions or implies lack of satisfaction with the matching appointment and/or references the guarantee. Refund requests must be made within 2 weeks after the consult appointment.
Two Chairs will provide the refund through our payment processing platform (within 1 week after the refund is requested).
Refunds cannot be provided to clients who begin care. Clients who begin care and are dissatisfied after a first appointment can be rematched at no charge to the client; however, attended sessions will not be refunded. We want your experience with Two Chairs to be a meaningful step on your care journey, and we will make every effort to rematch you if you are dissatisfied after starting care.
We know that navigating insurance isn’t easy. These are just some of the ways our Care Team can help.
Did you know you may be eligible to have 60-80% of your cost covered by out-of-network benefits? We’ll look up the details of your insurance plan so you don’t miss out.
Insurance can be complicated, but we’ll support you throughout the entire process and may even be able to submit out-of-network claims on your behalf.
If you have any questions about insurance before or during your care at Two Chairs, our Care Team is available 5 days a week to help.
Don't know where to begin with insurance? Email our Care Team for answers to any questions about using your benefits for therapy at Two Chairs.
Two Chairs is proud to provide in-network therapy services for KP Northern California and Washington members. If you are a KP Northern California or Washington member, please speak with your primary care provider about getting a referral for therapy at Two Chairs or contact our Care Team.