Guide

Best Practices for Workplace Mental Health Conversations

A practical guide to help managers normalize mental health discussions, connect with their teams, and navigate them to support.
Cover of the Measurement-Based Care White Paper.
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About this guide

1 in 5 adults experiences a mental health condition each year, but many employees never access care because they don't know where or how to start. This guide equips managers with practical tools, conversation starters, and clear guidance to help them approach these discussions with confidence, compassion, and appropriate boundaries.

What's included

  • Conversation starters for common workplace scenarios — from noticing a team member seems off to responding when someone asks for help directly

  • Guidance on using supportive, human language while maintaining healthy manager boundaries

  • A simple overview of how to connect employees to their in-network mental health benefits and available support

  • Tips for fostering a team culture where mental health conversations feel normal, safe, and stigma-free

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