We offer an in-depth and highly personalized matching process for individual therapy. Here’s what you need to know before we begin.
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This is a 45 min, virtual matching appointment for individual therapy.
The matching appointment is $169, satisfaction guaranteed.
You can reschedule, or cancel and get a full refund on your appointment, with 48 hour notice. Full policy.
You must be 18+ years old and a California resident.
Decades of research shows that continuity and consistency of attendance is one of the best predictors of whether therapy will be effective for you.
If your Matching Appointment is canceled due to an incomplete Client Profile:
Please be on time for your scheduled appointment. If you are late for your appointment, there may not be sufficient time for a session and it may be canceled or rescheduled.
Cancellations or reschedules are allowed up to 48 hours before scheduled start time with no fees.
If you cancel or request to reschedule less than 48 hours before your scheduled session, you may be responsible for the full session fee, unless you are able to schedule within the same week.
If you do not show up for your scheduled session, you will be responsible for the full session fee.
If you are running late for a Matching Appointment, please contact the Care Team via email to support@twochairs.com or by phone at 415-202-5159 (8:00am - 6:00pm PST, Monday through Friday).
If you need to cancel or reschedule your individual therapy session, please email your clinician directly.
We require payment at the time of service. The credit card on file will be charged once your session is completed.
If the credit card on file is declined, we will contact you directly to coordinate an alternate method of payment. Please note, if you have an outstanding balance on your account, your care may be interrupted or terminated.
In-Network
For insurance plans that we participate with, we can submit claims on your behalf. Reimbursement will be subject to your plan’s copay, coinsurance, and/or deductible. Any remaining balance the insurance company has deemed as patient responsibility will be collected following receipt of the Explanation of Benefits from your insurer, which may take up to 90 days from the date of service. It is important to understand your plan’s benefits and limitations, and to notify us immediately upon any changes in your coverage, including loss of insurance. If your insurer denies coverage and/or payment for services, you will assume financial responsibility and be required to pay in full for all charges.
Out-of-Network
If your health plan includes out-of-network coverage (common with PPO plans), we may be able to assist you in submitting documentation to your insurance company for reimbursement, which will be subject to the coverage and limitations of the policy. If your insurance carrier does not allow for Two Chairs to submit claims on your behalf, we will provide you with the documentation needed to submit your own out-of-network claims. Please note, in-person and teletherapy sessions may be reimbursed differently. We cannot guarantee that you will be reimbursed for any portion of costs for your care. If your insurance company denies coverage and/or payment for services rendered, you will assume financial responsibility and be required to pay in full for all charges.
You have the right to receive a Good Faith Estimate explaining how much your mental health care may cost. Under the No Surprises Act, Two Chairs must provide clients who do not have insurance (uninsured), who will not be using insurance to pay, or reimburse for services (self-pay) an estimate of the total expected costs for services. You can ask Two Chairs for a Good Faith Estimate before you schedule a service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.
For more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
If you have any questions about how this affects your care at Two Chairs, please reach out to our Care Team at support@twochairs.com.
We use electronic forms of communication including email, text message reminders, and the Two Chairs Client App. If you would like to opt out of text message reminders, or you prefer an alternate means of communication, requests must be received in writing to support@twochairs.com and we will do our best to accommodate.
If you have any questions or concerns regarding the Practice Policies, please speak to your clinician or email support@twochairs.com.
If you are experiencing an emergency, crisis, or need immediate assistance, please call 911 or the National Crisis Hotline at 998, or go to your nearest emergency room.
Additional crisis resources can be found at https://twochairs.com/crisis-resources/
Updated: February 15, 2023
We are building a world where everyone has access to exceptional mental health care.
We currently provide therapy in-person and virtually in California, Florida, and Washington.
