Teletherapy at Two Chairs

Two Chairs is deeply committed to providing high-quality psychotherapy that is accessible and prioritizes the client-therapist relationship. Research shows that the quality of the match between you and your therapist is the best predictor of successful outcomes in care, so we tailor care to your needs, goals, and preferences through a unique matching system. Research also shows that teletherapy (i.e., therapy from a distance) can be as effective as in-person care in enabling a strong client-therapist relationship and achieving client goals, while expanding access to care.

Our teletherapy services are available to clients anywhere in California. However, due to cross-state licensing restrictions, we cannot offer care to new clients located outside of California at this time. Our clinics will remain closed until further notice, and all appointments will take place via teletherapy. When our clinics re-open, our clients will have the option of engaging in ongoing teletherapy, ongoing in-person care, or a combination of both.

Getting Started

Today and going forward, we are committed to providing exceptional teletherapy as a critical component of our mission to provide access to high quality mental healthcare for all. And, we are committed to supporting you in bringing the therapy experience home, as an accessible and effective way to engage in care with a clinician who is a great fit for your needs, goals, and preferences.

To book your initial matching appointment, click here. If you have additional questions, please feel free to contact our Care Coordination team at [email protected] or call them at (415) 202-5159 (you can reach a Care Coordinator directly from 8:00 am to 6:00 pm PT, Monday through Friday).

Two Chairs currently uses Google Meet to conduct secure video sessions. During your care, you will receive emails with “Virtual Appointment” in the subject line, from [email protected] These emails contain links to meet.google.com in the “Joining Info” section. Click or tap on your link to enter your session. Please ensure your device of choice meets the minimum system requirements for Google Meet.

For more details on teletherapy at Two Chairs, consult our FAQs below.

Frequently Asked Questions

Is teletherapy effective? Or more specifically, how does teletherapy affect the therapeutic alliance?

As teletherapy usage increases, we’re constantly learning more in the field, and it’s largely good news. Teletherapy (particularly over video) has been shown to be as effective as in-person care for a variety of conditions, including PTSD, General Anxiety Disorder, Insomnia, and Eating Disorders.

At Two Chairs, strong therapeutic alliances are the core of our model. Studies conducted across five different countries show that a strong therapeutic alliance can be developed through tele-based sessions2. In fact, when comparing alliance scores for our client-clinician dyads at Two Chairs, we haven’t found a difference between in-person and teletherapy sessions. Both are effective, and when both are available, we work with each client to consider the choice between teletherapy and in-person care, and identify which form of care is the right fit for their goals and preferences.

There are many things you can do to make sure the therapeutic alliance remains strong as you transition to teletherapy—or if you're just starting therapy, there are many steps you can take to build a strong relationship with your therapist from the start in a digital setting.

I’ve never participated in teletherapy before. Do you have any guidance on what I should do to make it feel as comfortable as possible?

Here you’ll find advice to set you up for success in your upcoming teletherapy sessions. The biggest takeaways are to be patient with the process, get creative with solutions, and turn to your therapist for guidance on how to navigate the new dynamic.

Do my out of network benefits include teletherapy coverage?

Most insurance plans cover teletherapy services. To confirm coverage for your specific plan, call the number on the back of your insurance card and route to benefits. From there, ask whether CPT code 90837-95 is covered under your plan. The Two Chairs care coordination team is available to help you navigate insurance—reach out to [email protected] with questions.

I’m interested in starting care with Two Chairs and I live in California—what do I do now?

Teletherapy offers an accessible and effective way to get started in care with a clinician who is a great fit for your needs, goals, and preferences. Note, we are currently offering teletherapy to folks anywhere in California.

To book your initial matching appointment, click here. If you have additional questions, please feel free to contact our Care Coordination team at [email protected] or call them at (415) 202-5159 (you can reach a Care Coordinator directly from 8:00 am to 6:00 pm PT, Monday through Friday).

How should I prepare for a virtual Couples Therapy session?

Wherever possible we recommend you and your partner join the session together, from the same room, and position the camera on your device such that both of you are visible in the frame. If you need to use different devices in the same location, try to be in separate rooms or use headphones to avoid any audio issues.

If you have children who will be home during your session, we kindly ask that you arrange for childcare to avoid interruptions and to allow for you to more fully engage in the session.

Virtual sessions can be just as powerful as in person, without the commute to your therapist’s office. If it’s available to you, create some time and space after your sessions to give you and your partner the opportunity to process, if needed.

Just as you would for individual therapy, we encourage you to take the time to talk with your partner about your goals for therapy and be prepared to share these with your therapist in session. If you have between-session assignments, have those ready with you to discuss.

What are the minimum device and internet requirements for effective teletherapy?

You can view the system requirements for Zoom here. If you’re unable to use Zoom for your sessions, we also support Google Meet as a video platform. For more information, please reach out to your clinician. You can find the system requirements for Google Meet here.

How do I access my video session?

Search your email for emails from [email protected] with “Virtual Appointment” in the subject. You’ll find your Zoom URL in the “Joining Info” section of the email.

I can’t find my “Virtual Appointment” invitation

If you can’t locate your “Virtual Appointment” email invitation, you may need to add [email protected] to your address book to make sure the invitations are not filtered out of your inbox. If you continue to be unable to locate your emails, please let your clinician know and they can send you your invitation directly. If this problem persists, your clinician will work with our teams to find the right ongoing teletherapy solution for you.

How can I get help in finding my Google Meet URL?

Your clinician can send you joining information for your session directly. If you’re unable to correspond with your clinician regarding your session, please reach out to [email protected].

What if Google Meet doesn’t work with my device?

Please ensure your device and internet connection support meet the minimum system requirements for Google Meet. If you’re unable to use Google Meet for your sessions, we also support Zoom as a video platform. For more information, please reach out to your clinician. You can view the system requirements for Zoom here.

How will my privacy be protected?

We care about the security of your information, and have measures in place to ensure its protection. All teletherapy services are conducted using secure, HIPAA-compliant tools. For more details on how we protect your information, particularly via teletherapy, you can review our practice policies and privacy policy.