Decades of research show that continuity and consistency of attendance is one of the best predictors of whether therapy will be effective for you.
Please be on time for your scheduled appointment. If you are late for your appointment, there may not be sufficient time for a session and it may be canceled or rescheduled.
Cancellations or reschedules are allowed up to 48 hours before scheduled start time with no fees.
If applicable, we require payment at the time of service. The credit card on file will be charged for your cost share or co-insurance once your session is completed.
If you do not have an active referral, or lose insurance coverage while in care, you may be charged up to the entire cost of the session.
If the credit card on file is declined, we will contact you directly to coordinate an alternate method of payment. Please note, if you have an outstanding balance on your account, your care may be interrupted or terminated.
We may update our fees as needed, or at the start of each calendar year. The fees listed below are subject to change with 30 days written notice at any time.
Rare exceptions may be made on a case-by-case basis for illness or emergencies.
As part of receiving therapy services, we may send you various communications related to your care. These communications may include information on getting started with care, appointment reminders, administrative messages, and other service-related messages (“Communications”). We use electronic forms of communication, including but not limited to: (1) emails to the address provided during sign-up, (2) short message service (“SMS”) text messages to the mobile number provided during sign-up, and (3) Two Chairs Client App.
If you prefer an alternate means of communication, you will need to submit a written request to support@twochairs.com and we will do our best to accommodate.
See more on our Notice of Privacy Practices here.
See more on Electronic Terms of Service here.
You have the right to appeal a determination regarding your coverage or to file a grievance regarding the services you received. If you would like to do so, please reach out to your insurance company for the appropriate contacts and procedures. You can do so:
Two Chairs does not retaliate against clients who file complaints or grievances.
If you need assistance in accessing care, please reference the information below for the resources that are available:
KP Washington Member Service Contact Center
If you have any questions or concerns regarding the Practice Policies, please speak to your clinician or email support@twochairs.com. Our Care Team is available to assist you 8:00am - 6:00pm PST, Monday through Friday.
If you are experiencing an emergency, crisis, or need immediate assistance, please call 911 or the National Crisis Hotline at 988, or go to your nearest emergency room.
Additional crisis resources can be found at https://www.twochairs.com/crisis-resources
Updated: February 15, 2023