Frequently Asked Questions

 

+ Starting Care at Two Chairs

What should I do before my consult appointment?

Once you schedule an appointment, you will receive a link to complete a Two Chairs profile. Please complete this profile before your consult, as it helps us get to know you so that we can do our best to match you with the right care. Be sure to enter your health insurance information into the profile if you would like us to submit insurance claims on your behalf. The profile should take about fifteen to twenty minutes to complete.

What time should I arrive for my consult appointment? Will there be paperwork for me to complete?

We encourage you to come to our office 10 minutes before the consult to give yourself time to unwind - take a seat and help yourself to some tea or LaCroix. There will not be any paperwork to complete since we do everything digitally. Your consult clinician will come greet you in the lobby when it is time for your appointment.

What should I expect from my consult appointment?

The 45-minute consult appointment is a conversation with one of our licensed therapists who we refer to as the consult clinician. During the consult, your consult clinician will work with you to identify your needs and preferences for therapy, and your scheduling availability. This appointment augments the information gathered from your Two Chairs profile and provides an opportunity for you to discuss personal questions or concerns you may have about therapy or receiving care at Two Chairs. Based on your conversation, your consult clinician will recommend the right type of care for you, whether individual therapy or group therapy, or both, and you’ll work together to decide on the next steps for your care.

You can sign up for your consult appointment here.

When will I receive my match?

Within 24 hours of your consult, your consult clinician will match you to one of our individual therapists, connect you with our group therapy team, or both, and will send you a link to schedule your first therapy appointment.

Can I do my consult appointment over the phone?

It is important that you attend the consult appointment in-person so our consult clinicians can get to know you better and adequately assess your needs. Once you have received your match and established relationship with your therapist, you can discuss whether teletherapy sessions make sense for you.

What should I expect from my first therapy session at Two Chairs?

During your therapy appointment, you will meet with the therapist with whom you matched. They will also use the first session to understand your goals for therapy and to start building a collaborative therapeutic relationship. This will also be an opportunity to further discuss what frequency of visits is best for you and what to expect from future visits.

What should I expect from ongoing therapy?

During the first few sessions, you and your therapist will work together to determine your goals for therapy, which will serve as a road map for your work together. Throughout your care experience at Two Chairs, our Care Coordination team will check in with you to monitor your progress, assess what’s working and what can be improved.

How frequently will I have appointments?

Typically, our clinicians recommend coming in for appointments on a weekly basis until you have accomplished your goals for therapy. However, this varies from person to person, and you and your therapist will work together to determine the cadence that is optimal for your care.

+ Who We Are

Our team is made up of consult clinicians, therapists, and care coordinators. Our consult clinicians and therapists are Licensed Clinical Psychologists (PhDs and PsyDs), Licensed Clinical Social Workers (LCSWs), and Licensed Marriage and Family Therapists (LMFTs). You can learn more about them on our Clinical Team Page.

What is the role of a Consult Clinician?

The primary role of our consult clinicians is to match you with one of our therapists who is a great fit for you. Consult clinicians meet with you during your initial visit to Two Chairs for the 45-minute consult appointment. After your consult, they use the data from your Two Chairs profile and the information you shared during your appointment to match you with one of our therapists who is the best fit for you. Your consult clinician will serve as an additional resource if you have any questions or concerns about your care experience at Two Chairs.

What is the role of a Therapist?

Therapists have the training and clinical skills to help you learn to cope more effectively with life issues and mental health needs. At Two Chairs, your therapist will serve as your ongoing care provider and will be your go-to person for questions related to your care, scheduling, and coordinating your care with other health professionals.

What is the role of Care Coordinators?

Care Coordinators are available to answer any questions that you have about payments, insurance, or logistics. You can contact them via phone at (415) 202-5159 or email at support@twochairs.com if you have any questions about our services. You can also set up time with a Care Coordinator here.

What is a Psychiatrist?

Psychiatrists manage medications related to mental health needs and can work alongside therapists to provide comprehensive mental healthcare. If you are looking for a psychiatrist, your Two Chairs therapist can provide you with a referral to a psychiatrist within our network and will work with them to coordinate your care.

+ About Therapy

What is therapy?

Therapy is a collaborative process based on a trusting relationship between you and your therapist. This strong therapeutic alliance allows you to talk freely and openly in a supportive, unbiased, and non-judgmental environment. Together, over a series of appointments, you and your therapist will challenge current patterns that keep you feeling stuck as well as identify and work towards fulfilling goals.

Is therapy right for me?

Yes! Therapy is right for everyone. Therapy can help you improve your relationships with your family and friends, help you overcome fears and insecurities, cope with stress, and communicate effectively. You may choose to engage in therapy on a more short-term basis during a time of need or for a longer period of time for support and maintenance. Therapy is about making yourself a priority.

How do I find the right therapist?

Too often, searching for a therapist is a daunting task. Especially when you’re feeling hopeless and vulnerable, finding the right therapist can seem impossible. Where do I even start? How quickly will I be seen? What type of therapy is right for me? At Two Chairs, our licensed clinicians work with you to understand your needs, goals, and preferences. Through a rigorous, data-driven approach backed by research and clinical expertise, we match you with the right therapist for your needs.

Why is it so important to find the right therapist?

Research shows that the therapeutic alliance between you and your therapist is the best predictor of successful treatment outcome. Psychologists define the therapeutic alliance as the strength of the therapist and client relationship and how aligned you are on goals. Once you have developed a strong therapeutic alliance with your therapist, studies show that individuals are more productive at work, have more fulfilled relationships, can cope more effectively with daily stressors, and engage in less risky behaviors.

What type of therapist is right for me?

The Two Chairs clinical team has been trained in a variety of evidence-based therapy styles. You will work collaboratively with your consult clinician to find the right type of therapy for your needs. Through our clinical research and your guidance, we will find you the therapist with the appropriate expertise to help you achieve your goals.

Do I need a specific type of therapy? (e.g. CBT)

While CBT has been shown to be one of the most efficacious treatments for treating Anxiety Disorders and Depressive Disorders, it is just one of many different therapy styles. Other evidence-based therapies include Interpersonal Psychotherapy (IPT), Dialectical Behavior Therapy (DBT), Psychodynamic Therapy, and Acceptance and Commitment Therapy (ACT), just to name a few. The right therapy style depends on your needs, goals, and preferences and Two Chairs will help you figure out which is right for you.

+ Availability and Scheduling

Is Two Chairs accepting new patients?

Yes! At Two Chairs, we believe in providing you with quality care, quickly. To setup a consult appointment, you can call us a call at 415-202-5159 or you can schedule online.

Do you offer evening or weekend appointments?

We know you are busy, that’s why we offer extended office hours in the evenings and on Saturdays. We have appointments from 8am-6pm Monday - Friday and 8am-1pm on Saturdays. Currently, consult appointments are offered Monday-Friday. If you don’t see a time that works for you, call us to see if there is additional availability.

I just had my consult appointment; how do I schedule my first therapy appointment?

You will receive an email from your consult clinician with your therapist within 24 hours of your consult appointment. The email will have a link to your therapist’s bio and a scheduling page for you to make your first appointment.

How do I schedule ongoing appointments?

Once you meet with your therapist, together you can pick a time that works best for you. Your therapist can schedule regular appointments several weeks in advance to ensure that you have that time together.

How do I cancel or reschedule appointments?

If you need to cancel or reschedule an appointment, you can do so by emailing your therapist. If they are out of the office or if you are unable to reach them, please reach out to the care coordination team at support@twochairs.com or by calling us at (415) 202-5159.

What is your cancellation policy?

You can cancel your appointment up to 24 hours before your scheduled therapy without a fee. If you cancel less than 24 hours before your appointment, you will be charged for the full cost of your appointment.

+ Using Insurance at Two Chairs

Will my insurance company cover my care with Two Chairs?

Two Chairs is an out-of-network provider, meaning that we are not contracted to work with any insurance companies. However, if you have a PPO plan, you may be eligible for reimbursement for a portion of the costs of care once you meet your out-of-network deductible. Our team of Care Coordinators works with you and our billing partner to make sure that you receive the insurance benefits that you are meant to receive! We help submit receipts on your behalf to make sure that if you have PPO plan that your care with Two Chairs counts towards your deductible and that once you meet your deductible, that your insurance benefits kick in. Enter your insurance information in your Two Chairs profile, and we take care of the rest.

Our care coordination team is here to help you file reimbursement paperwork, walk you through the process, and to help you understand your benefits. For more details about how insurance works, please refer to our Insurance 101 section below.

How much money will I get back?

This depends on your specific insurance plan, out-of-network deductible, and the type of medical service you received. Our billing partner will work with your insurance company and provider to maximize the amount reimbursed as much as possible. Please reach out to support@twochairs.com if you would like help in understanding your out-of-network benefits.

How long will it take to get reimbursed?

This depends on your insurance company and the complexity of your claim. It can take anywhere from a few weeks to a few months for claims to be processed. Our billing partner contacts your insurance company to expedite the process as much as possible.

How do I receive reimbursement from my insurance company?

Your insurance company will issue you a check and send it to the mailing address we have on file for you.

Can I use my HSA or FSA to pay for Two Chairs appointments?

Yes you can! Two Chairs accepts FSA and HSA dollars as long as your FSA or HSA card is affiliated with a major credit card. If you would like to use your FSA or HSA card to pay for your care, please enter the payment information when you schedule your initial consult appointment or call us at 415-202-5159 and we can help get you set up.

+ Insurance 101

What is a Deductible?

A deductible is the amount you pay up-front for care until your insurance benefits kicks in. As an out-of-network provider, services at Two Chairs will count toward your out-of-network deductible until you’ve fully met that deductible.

What does out-of-network mean?

This means that we do not have a contract with your health insurance company. Many plans, such as PPO plans, still reimburse for care with out-of-network providers, just at a lower rate than with in-network providers.

What is Co-Insurance?

Co-Insurance is the percentage of costs that you pay for a covered health care service after you've met your deductible. The co-insurance percentage is applied to the allowed amount and then you are responsible for the rest (see more in the “What is the Allowed Amount?” section below). As an out-of-network provider, the out-of-network co-insurance will apply toward services received at Two Chairs.

What is the Allowed Amount?

The allowed amount is the maximum amount an insurance plan will cover for a health care service. Insurance companies apply the percent co-insurance to the allowed amount. It may also be referred to as the “eligible expense,” “payment allowance,” or “negotiated rate.” If the Two Chairs appointment cost is above the allowed amount for your insurance provider, you pay the difference plus your co-insurance percentage applied to the allowed amount.

For example, for a $180 Two Chairs appointment, if you have an allowed amount of $160 and a co-insurance of 40%, you are responsible for paying (40% of $160) + ($180-$160) = $84 per appointment after you've met your out-of-network deductible.

What are flexible spending accounts and health savings accounts?

Flexible spending accounts (FSA) and health savings accounts (HSA) are programs that allow you to set aside money (before taxes) for specific health care expenses. If you’re unsure whether or not you have an FSA or HSA, please check with your employer or insurance company.

What are PPO and HMO health plans?

A Preferred Provider Organization (PPO) is a plan with few restrictions to see out-of-network providers. PPO plans typically cover a portion of out-of-network costs. This means that if you have a PPO plan, once you meet your out-of-network deductible, you may receive reimbursement for a portion of your costs of care with Two Chairs.

In contrast, an HMO, or a Health Maintenance Organization, is a plan where your primary care provider coordinates your care to in-network providers. HMO plans often do not have any coverage for out-of-network care. This means that if you have an HMO plan, you will probably be responsible for the full cost of your Two Chairs services. Call your insurance company to confirm your out-of-network coverage.

+ Data and Privacy

What do I do if I have questions about data and privacy?

We take the security and confidentiality of your personal information seriously. What you share with your therapist will remain confidential following the rules of the HIPAA. We follow industry best practices to ensure that your personal health information is kept secure. For questions about your data or privacy, please contact support@twochairs.com.


More Questions?

Our care coordinators are happy to help with any questions you have. Schedule a free 15-minute call today: